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FAQs

Welcome to the Verbify FAQs page, your go-to resource for answers to common questions about our professional editing and proofreading services. 

 

Explore the FAQs below to learn more about our processes, policies, and commitment to delivering top-notch editorial support. If you have any additional inquiries, don't hesitate to contact our customer support team.

  • What is Verbify?
    Verbify is a professional editing and proofreading service that helps enhance the quality and clarity of written content across various domains. Read about us here.
  • What services do you offer?
    Please visit the Our Services page for details. You may also check out The Editing Process to better understand our offerings. Verbify's offerings include - editing - proofreading - paraphrasing - formatting - referencing We accept a wide range of documents (theses, essays, novels, CVs, etc.). We also accept many formats of documents (incl. PDF, MS Word, Google Docs).
  • Can you provide references or samples of your previous work?
    We value client confidentiality and do not share specific samples. However, you can review testimonials on our website to learn about our clients' positive experiences. Additionally, you can find samples of our work in our Portfolio.
  • Can you work with non-native English (ESL) speakers?
    Absolutely! We often work with non-native English speakers to help improve the clarity and accuracy of their content.
  • Can you edit content in languages other than English?
    Currently, we primarily focus on English-language editing and proofreading services.
  • Other
    Please Contact Us or look around our user-friendly website to know more. We promise to get back to you within 12-24 hours should you choose to leave a message with us. Some important questions are addressed here: 1. What if I am unhappy with my edit? - Verbify strives to deliver error-free content to our clients. In the event you are not satisfied with our work, we do offer free revisions. More details about the same can be read on our Terms of Service page. 2. How do I pay? - Upon receiving an order request, we will promptly send you an email with multiple modes of payment. You may choose one (or more) that suits you. As per our policy, we request that you pay 15% upfront to confirm your order with us and clear the remaining amount anytime up to 12 hours prior to the delivery time. 3. Can I choose multiple editors? - All our documents undergo a 2-step editing process, wherein a Senior Editor reviews all edits. Please check our page entitled The Editing Process to learn more. Even so, you may request an extra editor while placing an order, ensuring that three pairs of eyes eliminate all errors.
  • How do I place an order?
    Please visit the Place and Order page to place an order. We also offer free sample edits within a specified word limit. You may fill our dedicated form, call us, or email us to place an order. We encourage filling out the form since it helps us keep track of all your requirements.
  • How do I submit my document for editing?
    You can easily upload your document through our secure online platform. We support various file formats, including Word documents, PDFs, and more. To place an order, visit this page and fill out the order placement form.
  • Is there a maximum or minimum word count for documents?
    We don't have a strict minimum word count, but there might be a maximum limit for certain turnaround options. Longer documents may naturally require more time. Contact our support for specific details and for express delivery of longer documents.
  • How are payments processed?
    We offer secure payment processing through various methods, including UPI and direct bank transfer. Payments (15% booking fee) are made before the editing process begins while the remaining balance is cleared 12 hours before delivery. An order confirmation email containing all of the necessary information is sent upon placement of an order.
  • What is your pricing structure?
    Our pricing varies based on factors like document length, complexity, and turnaround time. Please visit the Place an Order page to receive an instant quote. If you want to partner with us, place bulk orders, or have a specific budget in mind, please reach out to us via the Contact Us page. We will do our very best to accommodate you.
  • Do you offer discounts for bulk orders or returning customers?
    Yes, we offer discounts for bulk orders and returning customers. Contact our support team for more information on our discount options.
  • What is your pricing structure?
    Our pricing varies based on factors like document length, complexity, and turnaround time. You can get an instant quote by on our website.
  • What is the turnaround time for editing and proofreading?
    The turnaround time depends on the length and complexity of the document. We offer various turnaround options, including standard, expedited, and rush services. For more details, visit this page.
  • Do you offer express/rush services?
    Yes! Verbify has a dedicated express delivery team and offers turnaround times as less as 12 hours! Please visit the Place an Order page to know more. Don't hesitate to reach out to us (via the Contact Us page) in case of any queries.
  • What if I'm not satisfied with the edits?
    We strive for client satisfaction. If you're not completely satisfied with our edits, please let us know, and we'll address your concerns and make necessary revisions. Verbify offers one free revision and may change the policy based on your specific requirements. Please read more on this page.
  • Do you offer a satisfaction guarantee?
    Yes, we are committed to delivering high-quality edits. If you're not satisfied, let us know within a certain timeframe, and we'll address your concerns to ensure your satisfaction. We offer one free revisions, and may change this policy based on your specific requirements. More details can be found here.
  • Can you edit sensitive or confidential content?
    We treat all documents with utmost confidentiality. If you have sensitive content and want us to undertake specific security measures, please let us know, and we will take necessary precautions to maintain privacy.
  • Can I communicate with the editor assigned to my document?
    We prioritize confidentiality and anonymity. Currently, we do not offer direct communication with editors. You can provide specific instructions or guidelines while submitting your document, and our editors will adhere to them.
  • Is my document kept confidential?
    Yes, we prioritize your privacy and ensure strict confidentiality. Your document will be securely stored and accessible only to our authorized team members. All data is deleted 30 days after delivery. Read our Terms of Service or Privacy Policy for more details.
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